Strippit Machine & Control Field-Service
The Strippit Company has Some Excellent Servicemen,
and Some that are Not so Excellent, Much like Most Other Companies.
But, I Keep getting Phone Calls from Strippit's Customers looking for Alternatives to using The Strippit Service Department. They Like Their Strippit Machines, But are
Quite Frustrated with Service & Tech-Support & Parts Availability from the Strippit Co.
One Customer called Strippit wanting Manuel's for a Strippit Helios Laser Machine, and was told "We'll call Belgium, and Try to get a Set for You". This Strippit
"Tech Support" Person did Not even know this Machine Did Not Come From Belgium,
but was Designed & Build & Supported from Akron NY, Right where He Was Sitting!
Another Customer needed a Hydraulic Pump, and was told it would take a
"Couple of Months" to get 1 from Belgium. Strippit could Not even Say When!
Another just called me, and said it would take Strippit 3 Months to get a New Ballscrew
for his Machine. Months! What the Hell are these Shop Owners suppose to do in the meantime with their Production? They Depend on Decent Support!
Another Customer called that has 4 Strippit Punch Machines. They have been
Calling And Faxing And Emailing The Strippit "Service" Dept for 2-Weeks trying to get Price and Availability on Repair Parts! 2-Weeks, and they still have No Response!Obviously, They are Rethinking The Machine Brand they want to be Partnered With!
More Calls from California that the Local Strippit-Factory Servicemen Can't Handle their Machine Problems, and End-Up having to Fly a Strippit Servicemen All-The-Way from the Strippit Factory in Akron, New York.
A Maryland Customer called for the Same Reason, "The Local Strippit Servicemen Tries Real-Hard, but Repeatedly, Can't Fix Our Machine, and we have to Fly-In a Serviceman from Strippit Factory at Our Cost!".
And the Above is from Here in the U.S., where Strippit's Service is at it's Best.
You should hear the Stories People Email me from Around the Rest of The World.
To be Fair, I Also Know Plenty of Service & Part Horror Stories about the
Amada, Finn-Power, Trumpf, Muratec, and Nisshinbo Companies.
They are All Far From Perfect!
Strippit Can Fix These Problems,
It Just Takes a Long-Term Commitment to Quality Customer Support;
1 --- Hire a Few More People for Engineering, Field-Service, and for Tech-Suppor, as They are Spread Way Too Thin. Be Better Than The Competition, It's Not Very Hard!
Make your Employees a little less Fearful of Losing Their Jobs.
All Incoming Service Phone Calls to Strippit ( That's You, Customer!!! )
are Now Recorded & Computerized to the Second, with
Strippit Management Getting a Printout of Your Phone Call Activity to Strippit.
Is this a LVD Belgium Thing?
Welcome to George Orwell's 1984.
They Laid-Off People like Wittmeyer, their Last HECC80 Control Guy.
There is Now No "Tech Support" for Any HECC80 Control Machine at Strippit.
Good Thing For You, That's My Speciality Here At Machine Technologies.
They bring Pete out of Retirement "To Straighten Things Out".
Surely you can Engineer Better Service than this, Tony.
Maybe you should bring Dahlin back Too.
If this All Seems a Little Pointed, you can Thank Chris Szmania, from
Many Customer Reports, He seems to be Making Strippit Company Policy these days.
2 --- Train these Service People Better,
and Equip them with All the Tools & Documentation They Need.
3 --- Pay & Take-Care of these Service People,
so you Retain Their Valuable Knowledge & Experience. They make you Money.
As Strippit Charges $147.50 a Hour for Service,
$221.25 a Hour for Overtime Service,
and $295.00 a Hour for Super-Duper Special Weekend Double-Time Service,
Plus Add-In All-The-Expences & Travel Costs, you would Think Strippit Could
Afford to Provide Very Good Service, and Would Be Very Happy To Do So!
4 --- Maintain Adequate Repair Parts Inventory for All Your Machine Product Lines.
Strippit Charges Plenty for their Parts, they could at least Keep Parts In-Stock!
As The-Above Seems Not Likely to Happen, Here, in No Particular Order,
are Some Independent Alternatives to Official Strippit Service.
I have also Included some Servicemen on Other Brands of Machine Tools;
Note #1
Many of these Servicemen will Travel Outside of their Listed Area,
and they Also have More Expertise than I can List Here.
Call & Ask Them Specifically What they Can, and Can Not Do for You!
Note #2
If you Know of Good Competent Servicemen that can Service
Strippit Punch & Laser Machines, as well as Other Fab Machinery,
Anywhere in the U.S. & The World,
Have them Contact Me with Their Qualifications,
I will Add them to this Service List Page.
Note #3
Some in Akron Think I Hate Strippit, which is Ridiculous.
I Want Strippit to Prosper!
Not for Their Current Owners Du Jour,
But for Strippit's American Workers,
and for American Manufacturing.
Strippit Makes Good Machinery,
But they have Built a Reputation for Poor "After the Sale" Support.
The First Rule of Business, is when You are in a "Deep Hole" Stop Digging!
Good Grief, For Strippit's (Certainly Not Mine) Own Good,
I am Trying to Cajole Strippit into Stop Digging This Bad Reputation Hole.
They will Not Prosper Again until they do so.
Note #4
This Web-Page is a Work In Progress.
I will Update it Frequently, and will add New Servicemen & Web-Links,
so Please Check-Back Again!
U.S. East Coast
The New England States;
AfterMarket Service Co. --- Karl Van Auken, Oneco, CT Phone 860-564-8198
Expertise; All 1980's to 2000's Strippit's with Laser & Plasma Experience.
Also 1970's to 1990's Trumpf Machines and their Bosch & Siemens Controls.
New England to Ohio States;
CNC Machinery Service --- Keith Coffee, Albion, NY
Expertise; Very Good on All Strippit Machines. Can work on the Various P.C. Controls.
Keith is the Expert on the FC1500/45 Plasma Punch Machines.
Also does Custom PLC Control Retrofitting on Various Machines.
New Cell Phone Number 716- 830- 4630
New York City Area;
Optimum Service --- Mike Smith, Long Island, NY Phone 631-421-6912
Expertise; Various Strippit, Amada, Nisshinbo Machines, and some Brakes & Shears.
The Carolinas;
The Machine Technologies Co. --- Bruce Warner, Charlotte, NC Phone 704-233-5229
Expertise; HECC80 Control & Machine Repair Parts,
HECC80 Control & G.E Servo Circuit Board Repairs,
and Field-Service on All the Strippit HECC80 Control Turret-Punch Machines.
The Carolinas;
Contemporary Technologies Inc. --- Warren Blower, Lexington, NC
Expertise: Factory Trained on Wiedemann & Nisshinbo CNC Machines.
Phone 336-956-6500 or 336-250-9727 Cell Phone.
Florida;
MetalSoft Engineering --- John Scrog, Plantation, Florida Phone 954-587-6717
Expertise; Laser Installations & Service, as well as Strippit & Amada & DiAcro Machines. Also CNC Programming Software & DNC-Downloading Systems.
U.S. Mid-West & Central States
Chicago-Land & Mid-West;
A & R Machine Tool Repair --- Alan Suda, Chicago, IL New Cell Phone 708-826-9845
Expertise; Good on 1970's, 1980's, & 1990's Strippit Turret-Punch Machines, as well as Single-Station Machines. Also works on other Fab. Machines. Ex-Strippit Serviceman.
Chicago-Land Area;
RK Machine Tool --- Robert Kelley, Chicago, IL Phone 815-355-0531
Expertise; Good on the Late-Model Fanuc / General Numeric CNC Control Strippit Machines. Also works on Single-Station Strippit Machines.
Michigan;
Nims Precision Machining Inc., --- Myron Nims, Lyon, MI Phone 248-437-1002
Expertise; Laser Service & Laser Parts, and Machine Service.
Upper Mid-West & Canada;
Trimec Machinery Sales --- A Merry-Band of Ex-Strippit Alumni in Minnesota Area.
Tom Wandmacher, Allen Anderson, John Ell & others. Phone 651-486-3859
Service on Strippit Punch & Lasertools, Sales & Service on Murata & other Machines.
Upper Mid-West;
Tom Theisen Machine Service --- Tom Theisen, Minneapolis / St. Paul Area.
Phone 320-761-1016 Expertise; Strippit CNC Machines with the Fanuc and the "P.C." Controls. Also Strippit Single-Station Punches, and some Non-Strippit Machine Tools.
Upper Mid-West;
Allen Anderson --- Clear Lake , WI Cell Phone 715-554-0437
Strippit's Laser Man for 25 Years. Does Travel outside of Mid-West Area.
If you have a Strippit Laser Made in the 1970's, 1980's, or 1990's, Al's your Guy.
Colorado;
Milt's Machine; --- Dennis Johnson, Gilcrest, CO. Office 970-737-1102 Cell 970-396-8165
Expertise; Early "A" Control, HECC80 Control, to Late-Model Fanuc Control Strippit Machines, as well as Single-Station Manual Strippit Punches, and DiAcro Press Brakes. Will Travel Long Distance in Country, and Out-Side of the U.S.
U.S. West-Coast States
California;
Consulting and Service; --- Joe Normoyle, La Puenta, CA Phone 626-826-0007
Expertise; --- Specializing in Strippit Punch Press Machines.
California;
Machine Automation Systems; --- Dennis Porter, Lockwood, CA Phone 831-385-1369
Expertise; Best in the World on S.A.F. Single-Station Strippit Machines, also works on some CNC Strippit Turret Machines, as well as Brakes & Shears.
California;
S.D. Mfg. Solutions; --- Brian Nix, Phillips Ranch, CA Phone 909-262-4583
Expertise; Service on Strippit Machines, and other Machinery.
California;
Penrod Sheetmetal Machinery Repair; --- Tom Penrod, Tracy, CA Phone 209-836-2666
Expertise; Service on Strippit and other Fab Machinery
California;
Carl Wilson; --- Los Angles, CA Phone 909-633-9050
Expertise; Service on Strippit and other Fab Machinery
California:
Erdmann Machine Tool Service; --- Milo Erdmann, San Pedro, CA Phone 310-251-6661
Expertise: Strippit & DiAcro Punch Press Machines, and other Fab Machines.
International
Australia;
Associated Machine Tool Pty.; --- Rod Jarvis, Picton, N.S.W. 2571, Australia
Phone 612- 4677- 0844 or 0411- 405-719 Mobil-Phone
Expertise; 30 Years Experience on Strippit & other Fabrication Machinery.
Canada;
Servo Plus Company; --- Jim Mark, Toronto, Canada Phone 416-200-3773
Expertise; Strippit and Nisshinbo Machine Service.
Mexico;
CNC Service Company; --- Jerry Fletcher, San Pedro, N.L., Mexico
Expertise; Strippit CNC Turret Machines with Fanuc Controls, FMS Systems,
some Older Strippit Turret Machines, and LVD Brakes & Shears.
Also has Experience with Amada, Finn-Power, Murata-Weideman, and Haas Machines.
Office 81-8365-9377, Fax 81-8363-6886, Cell 81-1524-9294
United Kingdom;
Hartley Engineering / Andover Punch Press LTD.; --- Ralph Williams, Andover, UK. Phone 01264 362193 Expertise; All Strippit Punch Machine Models.
Kennett Machine Tool Services; --- Operated for many years, providing Strippit Machine Service, by the Father, Michael Kennett, who has retired.
Now operated by the Son, with the same name Michael Kennett, Andover, Hants, UK.
Phone 1264358063, Mobil 7866699650
Does Anyone Know of Any Good Strippit Servicemen in
---- Africa?
---- Asia?
---- Canada?
---- Europe?
---- Mexico?
---- South America?
This page was last updated: May 27, 2008
