The Strippit Company has Some Excellent Servicemen,
and Some that are Not so Excellent, Much like Most Other Companies.
But, I Keep getting Phone Calls from Strippit's Customers looking for Alternatives to using The Strippit Service Department. They Like Their Strippit Machines, But are
Quite Frustrated with Service & Tech-Support & Parts Availability from the Strippit Co.
One Customer called Strippit wanting Manuel's for a Strippit Helios Laser Machine, and was told "We'll call Belgium, and Try to get a Set for You". This Strippit
"Tech Support" Person did Not even know this Machine Did Not Come From Belgium,
but was Designed & Build & Supported from Akron NY, Right where He Was Sitting!
Another Customer needed a Hydraulic Pump, and was told it would take a
"Couple of Months" to get 1 from Belgium. Strippit could Not even Say When!
Another just called me, and said it would take Strippit 3 Months to get a New Ballscrew
for his Machine. Months! What the Hell are these Shop Owners suppose to do in the meantime with their Production? They Depend on Decent Support!
Another Customer called that has 4 Strippit Punch Machines. They have been
Calling And Faxing And Emailing The Strippit "Service" Dept for 2-Weeks trying to get Price and Availability on Repair Parts! 2-Weeks, and they still have No Response!Obviously, They are Rethinking The Machine Brand they want to be Partnered With!
More Calls from California that the Local Strippit-Factory Servicemen Can't Handle their Machine Problems, and End-Up having to Fly a Strippit Servicemen All-The-Way from the Strippit Factory in Akron, New York.
A Maryland Customer called for the Same Reason, "The Local Strippit Servicemen Tries Real-Hard, but Repeatedly, Can't Fix Our Machine, and we have to Fly-In a Serviceman from Strippit Factory at Our Cost!".
And the Above is from Here in the U.S., where Strippit's Service is at it's Best.
You should hear the Stories People Email me from Around the Rest of The World.
To be Fair, I Also Know Plenty of Service & Part Horror Stories about the
Amada, Finn-Power, Trumpf, Muratec, and Nisshinbo Companies.
They are All Far From Perfect!
Strippit Can Fix These Problems,
It Just Takes a Long-Term Commitment to Quality Customer Support;
1 --- Hire a Few More People for Engineering, Field-Service, and for Tech-Suppor, as They are Spread Way Too Thin. Be Better Than The Competition, It's Not Very Hard!
Make your Employees a little less Fearful of Losing Their Jobs.
All Incoming Service Phone Calls to Strippit ( That's You, Customer!!! )
are Now Recorded & Computerized to the Second, with
Strippit Management Getting a Printout of Your Phone Call Activity to Strippit.
Is this a LVD Belgium Thing?
Welcome to George Orwell's 1984.
They Laid-Off People like Wittmeyer, their Last HECC80 Control Guy.
There is Now No "Tech Support" for Any HECC80 Control Machine at Strippit.
Good Thing For You, That's My Speciality Here At Machine Technologies.
They bring Pete out of Retirement "To Straighten Things Out".
Surely you can Engineer Better Service than this, Tony.
Maybe you should bring Dahlin back Too.
If this All Seems a Little Pointed, you can Thank Chris Szmania, from
Many Customer Reports, He seems to be Making Strippit Company Policy these days.
2 --- Train these Service People Better,
and Equip them with All the Tools & Documentation They Need.
3 --- Pay & Take-Care of these Service People,
so you Retain Their Valuable Knowledge & Experience. They make you Money.
As Strippit Charges $147.50 a Hour for Service,
$221.25 a Hour for Overtime Service,
and $295.00 a Hour for Super-Duper Special Weekend Double-Time Service,
Plus Add-In All-The-Expences & Travel Costs, you would Think Strippit Could
Afford to Provide Very Good Service, and Would Be Very Happy To Do So!
4 --- Maintain Adequate Repair Parts Inventory for All Your Machine Product Lines.
Strippit Charges Plenty for their Parts, they could at least Keep Parts In-Stock!
As The-Above Seems Not Likely to Happen, Here, in No Particular Order,
are Some Independent Alternatives to Official Strippit Service.
I have also Included some Servicemen on Other Brands of Machine Tools;