The Strippit Company has Some Excellent Servicemen,
and Some that are Not so Excellent, Just like Most Other Companies.
But, I Keep getting Phone Calls from Strippit's Customers looking for Alternatives to using The Strippit Service Department. They Like Their Strippit Machines!
But are Frustrated with Service & Tech-Support & Parts Availability from the Strippit Co.
One Customer called Strippit wanting Manuals for his Strippit Helios Laser Machine, and was told "We'll call Belgium, and Try to get a Set for You". This Strippit
"Tech Support" Person did Not even know this Machine Did Not Come From Belgium,
but was Designed & Build & Supported from Akron NY, Right where He Was Sitting!
Another Customer needed a Hydraulic Pump, and was told it would take a
"Couple of Months" to get 1 from Belgium. Strippit could Not even Say When!
Another just called me, and said it would take Strippit 3 Months to get a New Ballscrew
for his Machine. Months! What the Hell are these Shop Owners suppose to do in the meantime with their Production? They Depend on Decent Support!
Another Customer called that has 4 Strippit Punch Machines. They have been
Calling And Faxing And Emailing The Strippit "Service" Dept for 2-Weeks trying to
get Price and Availability on Repair Parts! 2-Weeks, and they still No Response!!!Obviously, They are Rethinking The Machine Brand they want to be Partnered With!
Many Calls from California that Local Strippit-Factory Servicemen Can't Handle their Machine Problems, and they End-Up having to Fly a Strippit Servicemen
All-The-Way from Strippit Factory in Akron, New York!
Guess who Pays for ALL Airfare & Car Rental & Hotels & Travel Hours?
A Maryland Customer called for the Same Reason, "The Local Strippit Servicemen
Tries Real-Hard, but Repeatedly, Can't Fix Our Machine, and we have to Fly-In a
Serviceman from Strippit Factory at Our Cost!".
And Above is from Here in the U.S., where Strippit's Service is at it's "Best".
You should hear Sad Stories People Email me from Around The Rest of The World.
To be Fair, I Also Know Plenty of Service & Part Horror-Stories about
Amada, Finn-Power, Trumpf, Muratec, and Nisshinbo Companies.
They are All Far From Perfect!
Strippit Can Fix These Problems,
It Just Takes a Long-Term Commitment to Quality Customer Support;
1 --- Hire a Few More People for Engineering, Field-Service, and Tech-Support, as They are Spread Way Too-Thin. Be Better Than The Competition, It's Not Very Hard!
Value your Employees, and make them less Fearful of Losing Their Jobs.
All Incoming Service Phone Calls to Strippit ( That's You, Customer!!! )
are Now Recorded & Computerized to the Second, with
Strippit Management Getting a Printout of Your Phone Call Activity to Strippit, and how Long their "Tech-Support" People Talked to You! Wouldn't Want them Taking Too Much with You. Is this a LVD Belgium Thing? Welcome to George Orwell's 1984!
They Laid-Off People like Wittmeyer, their Last HECC80 Control Guy.
There is Now NO "Tech Support" for Any HECC80 Control Machine at Strippit.
Good Thing For You, That's My Speciality Here At Machine Technologies!
Strippit has Also Stopped Phone Support for the Hundreds of "R-Machine" made in 1990's, but will send a Serviceman for a Few Thousand Dollars to "Take a Look At It".
They bring Good Ol' Pete out of Retirement "To Straighten Things Out".
Surely you can Engineer Better Service than this, Tony.
Maybe you should bring Dahlin back Too.
If this All Seems a Little Pointed, you can Thank Chris Szmania, from
Many Customer Reports, He seems to be Making Strippit Company Policy these days.
2 --- Train these Service People Better,
and Equip them with All the Tools & Documentation They Need.
3 --- Pay & Take-Care of these Service People,
so you Retain Their Valuable Knowledge & Experience. They make you Money.
As Strippit Charges $130.00 a Hour for Service, $195.00 a Hour for Overtime Service,
and $260.00 a Hour for Super-Duper Special Weekend Double-Time Service,
Plus Add-In All-The-Expences & Travel Costs on Top, and you would Think Strippit Could Afford to Provide Very Good Service, and Would Be Very Happy To Do So!
4 --- Maintain Adequate Repair Parts Inventory for All Your Machine Product Lines.
Strippit Charges Plenty for their Parts, they could at least Keep Parts In-Stock!
As The-Above Seems Un-Likely to Happen, Here, In No Particular Order,
are Some Independent Alternatives to "Official Strippit Service".
I have Also Included some Servicemen on Other Brands of Machine Tools;